DFS - Grrr Grrrr Snarl

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DFS - Grrr Grrrr Snarl

Post by Bobtra69 on Wed Dec 24, 2014 3:59 am

Never ever buy a sofa from these twats!!!

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Re: DFS - Grrr Grrrr Snarl

Post by Robby on Wed Dec 24, 2014 4:57 am

let me guess - not delivered when promised?
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Re: DFS - Grrr Grrrr Snarl

Post by Bobtra69 on Wed Dec 24, 2014 8:49 pm

No, delivered but shit, no padding in seat cushions, scuffs on two corners, shit leather....they say they'll repair it but not till New year.

Fuckin £1400 quid's worth....and they'll repair it!!

Evil or Very Mad

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Re: DFS - Grrr Grrrr Snarl

Post by Robby on Thu Dec 25, 2014 12:54 am

Refuse it - tell them you want a full refund under the SOGA (not as described) - you don't want a repair on a brand new sofa No
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Re: DFS - Grrr Grrrr Snarl

Post by JACKO71 on Thu Dec 25, 2014 5:36 am

As he said matey, just demand new, did you pay cas ir buy now pay later, if its the later just infirm fonance company and they will get it sorted matey..
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Re: DFS - Grrr Grrrr Snarl

Post by Robby on Thu Dec 25, 2014 5:45 am

or if you paid with credit card let them know as you're usually protected with them
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Re: DFS - Grrr Grrrr Snarl

Post by Bobtra69 on Sat Dec 27, 2014 11:59 pm

Been in touch with Citizens advice about SOGA, they tell me if they have offered repair DFS have covered their obligation in the same way if you bought a new car and it went wrong they would fix it not change it. Could take them to small claims court but run the risk of judge ruling against me. Paid cash/debit card so no comeback there either. If they fix it I will have to put up with it but not happy and would not recommend at all.

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